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Frequently
Asked Questions
Security
Our
web site features Secure Credit Card Transaction facilities for added
security.
Question.
What is the secure server?
Answer.
A secure server allows you to transact business over the Internet safely.
It is a secure computer link between the buyer and the seller. Encryption
techniques are used during transmission of data. This prohibits miscreants
and unauthorized populace from gaining access to critical information.
The server is held off site from the ISP and uses the highest level of
encryption available.
Qustion.
How Secure is it?
Answer.
Ezimerchant (our e-commerce provider) utilizes Secure Sockets Layer 3.0
(SSL). SSL is a standard designed by Netscape Communications to ensure
secure communications over the Internet and is widely accepted as the
main protocol for securing Internet communications. This powerful encryption
system is currently used by banks to safeguard your information. From
time to time AWP will be posting updates with new security modules. So
at any time you can be assured of the highest level of security for your
business transactions.
About
Ordering
Delivery
Method
At
Drawing and Drafting Digital for Local orders in the Brisbane Metropolitan
area orders will be delivered by our internal distribution methods. State
and national orders will be despatched throught the most reliable and
cost effective methods available to ensure delivery of items in stock
arrive within a day or two to capital cities and delivery to regional
centres within five days. For international orders we will contact you
to make necessary arrangments to guarantee the safe and most efficient
method of forwarding, this can take up to two weeks for delivery. For
International orders we recommend that insurance be issued to cover any
incidentals.
Delivery
and Handling Costs
Domestic
Postage Charge: $11.00* (weight and size permitting)
International Postage Charge $POA
(please note all charges are in Australian Dollars)(*Weight and size permitting)
The
freight charge is added to your order at the final check out stage so
that you know what the total cost of your purchase with Drawing and Drafting
Australia. People with bulk orders and International customers will be
contacted.
Privacy
Guarantee
At
Drawing and Drafting Australia we recognise your right to privacy. No
payment details are held once transaction has been completed. We reserve
the right to use contact information for promotional purposes offered
by Drawing and Drafting Australia and our allience partners. It is not
a practice to sell or trade our mailing and email lists with any other
organisations not mentioned above.
Using
Drawing & Drafting Digital Online
1 Browse
through the product catalogue to familiarise yourself with what different
products Drawing & Drafting Digital has to offer.
2.
When you have decided that you wish to buy a product the next step is
to place an order. You will see that on the right of each product there
is a button with a tag "ADD TO CART" Underneath the button there is the
price and product code. Fill in how many of the product you wish to order
and then click on the shopping bag.
3.
A screen will open with your order listing the quantity ordered as well
as the price. You then have the option of continuing to add more product
to your shopping cart or to continue to the Check Out. If you wish to
change your order sinply ammend the quantity box or to delete the product
place a zero in the box.
4.
At the Check Out it will list all of your purchases plus the total cost.
Once you have checked over your order you can then proceed further.
5.
At the next screen you will be asked to enter your address for delivery
as well as whether your order is for Domestic Australia or an International
Order (Freight options will be listed).
6.
At the next screen you will be asked to enter your credit card details
(Visa or Mastercard). Remember at the Drawing and Drafting Digital we
use a Secure Credit Card Facility to ensure complete peace of mind. Once
you press the "Purchase the Order" button an order is placed at the Drawing
and Drafting Digital and we will process and deliver your order as soon
as possible.
Other
Ordering Methods
You
may choose to order via:
Phone:
61 7 3852 1911
Fax: 61 7 3852 1677
Email: sales@drawingnaddrafting.com.au
Mail: Attn Sales, Drawing and Drafting Australia, 21 Jeays Street, Bowen
Hills, Qld, Australia,4006
To
use these methods go to our contact page.
Remember
to make cheque or money orders payable to Drawing & Drafting.
User
Agreement and Terms of Use
User
Agreement and Conditions Governing the Use of Drawing & Drafting Websites
Drawing & Drafting Digital makes available for your use on this Website
("Site") information and documents ("Materials") subject
to the terms and conditions set forth in this document ("User Agreement").
By accessing this Site, you are signifying your assent and agree to the
User Agreement. The User Agreement represents a binding agreement between
you and Drawing & Drafting Digital. Please read this page carefully
before using our Site. If you do not agree to the User Agreement, then
do not use this Site.
Drawing
& Drafting Digital may revise and update the User Agreement at any
time. Your continued use of this Site signifies your assent to and acceptance
of those changes. In exchange for using this site you agree to revisit
this user agreement frequently in order to check for any changes to it.
Use
of Site
All site design, text, graphics, interfaces and the selection and arrangements
thereof are copyright ©1997, 1998, 1999, 2000, 2001, 2002, 2003,
2004,2005,2006,2007,2008 Drawing & Drafting Digital. Drawing &
Drafting Digital authorizes you to view, download, copy, or print the
Materials at this Site only for your personal, informational, internal,
noncommercial use, provided that you retain all copyright and other proprietary
notices contained in the original Materials on any copies of the Materials.
These rights do not apply to the design or layout of this Site, elements
of which are protected by trade dress and other laws and may not be copied
or imitated in whole or in part. You may not modify the materials at this
Site in any way or reproduce or publicly display, perform, or distribute
or otherwise use them for any public or commercial purpose. For purposes
of this User Agreement, any use of these materials on any other Website
or networked computer environment for any purpose is prohibited. The materials
at this Site are copyrighted and any unauthorized use of any materials
at this Site may violate copyright, trademark, and other laws. If you
breach any of these User Agreement Terms, your authorization to use this
Site automatically terminates, and you must immediately destroy any downloaded
or printed materials.
Privacy
Policy (Extension of General Information Page)
Drawing & Drafting Digital respects the privacy of its customers and
users of any Drawing & Drafting Digital Site.
All personally identifiable information, including all comments and feedback
submitted to Drawing & Drafting or in association with this Site,
shall be considered confidential and will not be used by Drawing &
Drafting Digital. At Drawing and Drafting Digital we recognise your right
to privacy. No payment details are held once transaction has been completed.
We reserve the right to use contact information for promotional purposes
offered by Drawing and Drafting Digital and our allience partners. It
is not a practice to sell or trade our mailing and email lists with any
other organisations not mentioned above.
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Phone
Us:
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